Switzerland’s unemployment system is under pressure - not just from claims, but from its own software.
Staff in several offices say ongoing issues with a new IT platform at the State Secretariat for Economic Affairs are forcing them to write letters by hand.
The system was brought in at the beginning of the year and has been plagued by outages and problems, delaying benefit payments.
Employees describe it as overly complex and time-consuming, with some offices reporting rising sick leave and resignations.
Officials say the worst is over - but there still needs to be problems.
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