A US-born scam known as "digital shoplifting" is reaching Swiss online shoppers.
Customers order a product, keep it, then claim it never arrived and demand a refund.
Galaxus and Zalando both say they have spotted the pattern in Switzerland, though it remains a small share of orders.
Every returned item is now checked by hand, and repeat offenders can have their accounts closed.
The catch for honest shoppers is tighter return rules, more paperwork and longer waits for legitimate refunds.
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