Passengers on Swiss Federal Railways are running into a problem when buying tickets with the mobile app.
The rules are strict – tickets can only be purchased before the train departs. However, some stations have poor mobile phone reception and sometimes the system takes a few moments to process the purchase.
Many have been told they have to pay a CHF 90 fine if they bought their tickets too late.
The transport ombudsman says he comes across the issue often.
The consumer protection organization, the SKS, is also aware. A spokeswoman says that for reasons of economy ‘we digitize as much as possible, and then apply it in a customer unfriendly way.’
For the same reasons, Deutsche Bahn in Germany allow 10 minutes after the train has departed.
Swiss Post announce job cuts
Autumn arrives in Switzerland
Driver warning in Vaud
Mixed results in school classrooms
Good news for household bills
Fuel reserves now in use
