Online retailer deletes thousands of fake reviews

Switzerland's biggest online retailer has wiped 380,000 product reviews after uncovering coordinated fraud.

From now on, only verified purchasers can rate items on Galaxus and its sister site Digitec. 

The Migros-owned group says about four per cent of all reviews were affected, including a case where a manufacturer's staff and their friends pumped up scores for an anti-burglary device without buying it. 

Bosses say the new rule should protect shoppers from being misled, particularly on newer or niche products where a handful of fake ratings can swing a decision. 

Digitec Galaxus posted nearly CHF 3.8 billion in sales last year, up 17 per cent.

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