Plane Talk - What passengers want (18 Nov 2016)
In this episode Chaitan looks at what passengers want from their air travel before they even step foot on the plane. Now we've become so normalised to the miracle of flight in a metal tube, it seems we're demanding to have our luggage picked up from our houses and taken for us separately because we don't want to carry it? Really? How very demanding! Chaitan Jain from IATA talks us through some of the other results from the 2016 Passenger Survey.
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